![]() 2 Genuine Apple parts are designed to fit precisely within the device and provide optimal performance, safety, and reliability. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts. For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the best way to get a safe and reliable outcome to a repair. When you need to repair your iPhone, you can choose between several options. Learn more about the Cellular, Ultra Wideband, and Apple Pay Issue Detected messages Importance of service by trained technicians using genuine Apple parts Learn more about the Face ID Issue Detected message This notification appears the first time that you unlock your iPhone after the issue is detected, and the notification remains in Parts and Service History until you dismiss it. If an issue with a component significantly affects the functionality of the device and needs attention to resolve, your iPhone will display a one-time notification. Your iPhone will also display a notification in Settings for two weeks.įor display and battery, the notification "Apple has updated the device information for this iPhone" indicates that Apple has updated the device information maintained for this iPhone for safety analysis and to improve future products. If an unknown part is detected, your iPhone will display a one-time notification the first time you unlock it after a repair. The part was already used or installed in another iPhone 1 The part was replaced with a nongenuine part Learn about unknown partsĪn Unknown Part message 1 can appear for several reasons, including: If your iPhone has connected to the internet after the service was performed, you can tap the part for more information, including the date of the service. If the service was completed using genuine Apple parts and calibration processes, Genuine Apple Part appears next to the part. As a precaution, Face ID, Touch ID, and other features that are critical to safety, security, or privacy will be enabled only if the calibration process identifies that a genuine Apple part was used in the repair. This process ensures that parts meet performance, security, privacy, and safety expectations.Ĭertain components, such as the TrueDepth camera that enables Face ID, are designed to keep your sensitive data, including your financial and health information, secure and private. These parts are individually calibrated with data uploaded and stored at the time of manufacture, for ease of download after a repair. Genuine Apple parts are designed, tested, and manufactured for Apple’s high quality standards, meeting rigorous safety and performance specifications. This information is used for safety analysis, to verify if parts were properly calibrated, to ensure consumer protection after repair, and to improve future products. ![]() Information about parts and service history is collected by Apple and stored as part of the device information maintained for your iPhone. If your iPhone has been repaired in a way that generates a new serial number, you'll find only the parts and service history that's associated with the new serial number. The parts and service history of your iPhone is linked to its serial number. If a part has been serviced more than once, only the most recent service will appear. With iOS versions earlier than iOS 15.2, you can check only if a replacement part is identified as an unknown part. These messages don't affect your ability to use your iPhone.įor iPhone XR, XS, XS Max, and later, including iPhone SE (2nd and 3rd generation), you can check if the battery has been replaced.įor iPhone 11 models, you can check if the battery or display has been replaced.įor iPhone 12 models and later, you can check if the rear system, TrueDepth camera, battery, display, or rear cameras have been replaced. The parts will be shown as either repaired with a genuine Apple part or an unknown part. If your iPhone has been repaired, a Parts and Service History section appears in Settings > General > About. With iOS 15.2 and later, go to Settings > General > About to check the parts and service history of your iPhone. Check the parts and service history of your iPhone If you sell or give away your iPhone, the new owner can also learn the device's repair history. If your iPhone has been repaired, you can check your device's parts and service history to find out if the repair used genuine Apple Parts and calibration processes.
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